McAfeeHelp

What Is McAfeeHelp?

McAfeeHelp is a dedicated website that provides help for a broad range of topics associated with McAfee security software. There is a section for each of the different McAfee products available, providing knowledgebase type articles as well as tutorials, Frequently Asked Questions, and links to further support. Installation, uninstallation, product downloading, and more technical issues are covered in excellent depth providing you with all the help you could need.

McAfeeHelp Options

McAfeeHelp is essentially broken down into three separate sections. Customer service deals with enquiries regarding refunds, account access, and related areas. Technical support deals with the more technical aspects of software including the downloading of programs as well as installation and uninstallation problems. Finally, the virus removal services range from free virus removal help to subscription based packages for online, telephone, and online chat support.

Customer Service Options

The McAfeeHelp Customer Services  site provides three ways to assist with your query. A list of hot topics is displayed on the home page. These point to the most commonly asked questions and the most commonly needed solutions. These do, obviously, change from time to time but are current and do provide accurate information. Alternatively, the Answer Center and the Search function make it even easier to find the solution for your problem. Also included in the Customer Service section is a list of the most recently discovered threats along with information pertaining to each of these.

Technical Support Options

Technical Support offers answers to problems as well as a diagnostic tool to ensure that all of your McAfee software is properly installed. Any potential problems will be flagged for your action, but the tool itself will also provide you with possible solutions to help you resolve any installation problems.

A free online scanner is also found in the McAfeeHelp site. This will scan your computer and inform you of any viruses found. Again, Hot Topics link to some of the more pertinent questions and answers while the Search function will almost certainly yield the results you are looking for. If it’s been some time since you last updated your software, and you choose to do this manually, then the latest updates can be found within the Technical Support section of McAfeeHelp.

Virus Removal Services

Virus Removal Services offers four different levels of membership.

● The free support service provides access to an online forum as well as Frequently Asked Questions. The free service does not offer any live technical support. Tickets are submitted online and an answer is submitted within 48 hours of opening a new support ticket.

● Bronze support is provided by either telephone or live online chat. Bronze is a one off membership for a single query.

● Gold support is provided on a per-minute basis, again by either telephone or live online chat.

● Platinum support enables a skilled technician to remotely access your computer, scan it for viruses, and then remove any viruses found.

McAfeeHelp Conclusion

The McAfeeHelp website has been provided in order to enable you to have access to skilled help with virus removal. The knowledgebase, or support forum, is filled with help from people that have suffered the same or similar problems in the past. Other members will attempt to answer your queries and solve your problems. Phone chat, live online chat, and remote assistance are also offered as separate support levels ensuring that any level of user with any amount of technical knowledge can get the support required.

McAfeeHelp is a beneficial tool for all McAfee security software users. Once on the site users are required to decide on the level or type of support and select the software they require help with. It can provide help with any account problems, software problems, or specific technical problems.